CX without the BS

CX without the BS offers a candid and practical exploration of Customer Experience, designed for CX professionals, business leaders, and technology advisors. Hosts Tom Milligan and Brian Nichols, along with expert guests, cut through industry jargon and hype to deliver actionable insights on optimizing customer interactions. The podcast critically examines emerging technologies like AI and automation, challenging conventional wisdom around metrics like KPIs, and advocating for human-centric strategies that drive measurable revenue. It's distinguished by its no-nonsense approach, focusing on real-world solutions and debunking fads, making it essential for those seeking to elevate their CX strategies beyond superficial trends and achieve tangible business growth.