Working Smarter: Presented by Calabrio

Working Smarter: Presented by Calabrio is a professional podcast dedicated to exploring the evolving landscape of the contact center industry. Through insightful interviews with innovative professionals, the show delves into critical industry trends, best practices, and real-world challenges, aiming to foster continuous learning and growth in customer service excellence. Recent episodes highlight the transformative power of AI and technology, alongside a dedicated series, "Women, Working Smarter," which celebrates the journeys and leadership of women in tech and customer experience. This podcast is ideal for professionals in customer service, contact center management, and technology who seek to enhance their skills, stay abreast of industry innovations, and draw inspiration from leading voices in the field, particularly those interested in mentorship, leadership development, and the impact of technology on modern workplaces.