The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants

The CX and Culture Connection Podcast offers invaluable insights for customer experience (CX) leaders and business professionals seeking to drive growth and innovation. Host Matt Egol, a seasoned expert, engages with industry thought leaders to explore the critical intersection of customer experience and organizational culture. Episodes delve into practical strategies for designing effective customer voice (VOC) programs, leveraging scientific rigor and human-centered understanding, and fostering customer-driven leadership. The podcast emphasizes how leadership behavior shapes culture, employee experience, and ultimately, brand trust. It's a go-to resource for those looking to modernize listening programs, align CX with organizational action, and build capabilities that fuse design thinking with analytics, making it essential for professionals focused on enhancing organizational effectiveness and cultivating a truly customer-centric ethos.