Doing Customer Experience Right with Stacy Sherman is a vital resource for business leaders, CX professionals, and entrepreneurs seeking to elevate their customer engagement and drive sustainable growth. The podcast challenges conventional business thinking by offering innovative, human-centric strategies blended with technological insights. Host Stacy Sherman and her expert guests delve into critical topics such as creating accessible experiences for diverse customer segments, fostering courageous leadership, and leveraging emotional intelligence to improve organizational performance. Each episode provides actionable tactics and real-world examples, from military leadership principles to Tesla's culture, demonstrating how a unified, customer-focused approach can reduce costs, increase revenue, and build lasting customer loyalty. It's ideal for those committed to transforming their businesses by prioritizing both customer hearts and wallets, making CX a company-wide imperative.