Experts of Experience

Experts of Experience is a professional podcast that delves into the evolving landscape of customer experience (CX) and its intersection with cutting-edge technology. Hosted by Lacey Peace and featuring insights from top business minds, the show explores how companies can consistently meet and exceed customer expectations in an AI-driven world. It provides practical strategies for leveraging emerging technologies like AI and GPT to innovate customer journeys, adapt to changing consumer behaviors, and design impactful digital and in-person experiences. Targeting business leaders, CX professionals, and marketers, this podcast offers a forward-thinking perspective on customer retention, brand relevance, and the future of customer engagement, making it an essential resource for staying competitive in a rapidly transforming market.