CX RIOT RADIO

CX Riot Radio is the essential podcast for frontline customer service professionals and leaders in the trade industry, including dispatchers, CSRs, and field technicians. Eschewing corporate jargon, the show delivers candid, practical advice on enhancing customer experience, fostering loyalty, and building trust. Episodes delve into actionable strategies for improving service delivery, understanding customer value, and cultivating a positive company culture, often through real-world examples from plumbing, HVAC, and home services. It's a no-nonsense guide for those seeking to elevate their customer interactions and leadership skills without the typical corporate fluff.