UserTesting

UserTesting is a software company founded in 2007, based in Bellevue, Washington. It specializes in on-demand user testing services that provide businesses with valuable insights into customer experiences. With a remote-first workforce and global collaboration spaces, UserTesting serves over 3,000 customers, including 75 of the Fortune 100 companies.

The company offers a video-first SaaS platform that allows organizations to observe real users interacting with their products and services. This platform supports various teams, including Product, Marketing, and Customer Experience, by providing qualitative and quantitative feedback through user research and testing. UserTesting leverages AI-driven insights to synthesize behavioral data and spoken feedback, enhancing the speed and depth of analysis. Additionally, it offers expert services to help clients interpret data and implement improvements based on user feedback.

UserTesting captures millions of minutes of video annually, generating extensive narratives that help businesses identify user journey pain points and moments of delight. The company has shown strong growth and market traction, going public in November 2021 and being acquired for $1.3 billion in October 2022.