Netomi is an AI-driven customer service automation company that specializes in conversational AI solutions to enhance customer experience at scale. Founded in 2015, Netomi has developed a platform known as the "Agentic OS for CX," which utilizes a network of AI agents to facilitate deep customer engagement through various channels, ensuring interactions are accurate and secure.

The company offers a patented, no-code AI customer service platform that integrates with existing support channels like email, chat, and social media. This platform can operate in both fully automated and assisted modes, allowing for efficient handling of customer inquiries. Key features include real-time omnichannel intelligence, generative AI trained on customer intents, and proactive care capabilities that anticipate customer needs. Netomi's technology is designed to automate up to 80% of routine inquiries, significantly improving response times and operational efficiency while maintaining high standards of data privacy and security.